Two channels. Five engine capabilities. Native integrations with the platforms you already use. All built from scratch for e-commerce.
Both channels share the same AI engine, the same product knowledge, the same brand voice. Pick one, both, or add more later.
Embedded on your storefront. Answers questions in under 2 seconds with semantic product matching, then hands off to a live agent on escalation.
Connect any IMAP/SMTP mailbox. AI creates drafts based on its knowledge of your store. Edit the draft, send in one click.
The same vector search, the same knowledge base, the same moderation — running in chat and email. Configure once, deploy everywhere.
Vector embeddings of your full catalog. Customers describe products in their own words — the engine matches intent, not syntax.
Customer query
“Looking for an ergonomic chair under €300”
ErgoMax Pro Office Chair
ComfortDesk Elite
PostureLine Mesh
FAQ, return policies, shipping info, blog posts — all auto-indexed. AI cites your real content, never hallucinates.
Customer question
“What is your return policy for opened items?”
You can return opened items within 30 days for a full refund, provided they are in resellable condition. Free pickup is available within 14 days.
Sources
Customer asks about an order — AI returns live status, ETA and tracking link. Native for Shopify, BigCommerce, Magento; configurable for custom platforms.
Order ID
#4521-EU-MNH
Order placed
Payment processed
Shipped — DHL EU
Estimated delivery: tomorrow
Out for delivery
One inbox, one widget — every customer answered in their language. Polish, English, German, French, Dutch and 19 more, with native-speaker fluency.
Witam! Polecam ErgoMax Pro — pełne wsparcie lędźwiowe.
Hallo! Ich empfehle den ErgoMax Pro — voller Lordosenstütze.
Bonjour ! Je recommande le ErgoMax Pro — soutien lombaire complet.
Hallo! Ik raad de ErgoMax Pro aan — volledige lendensteun.
Sentiment, conversion, top products, trending topics — separated per channel or unified. Slice by website, period, source.
Chats / mo
1,247
+12%
Emails / mo
318
+24%
Conversion
12.4%
+1.8pp
Native one-click integrations for the big three. Universal product feed import for everything else.
OAuth install. Auto-sync products, variants, metafields and content. HMAC webhook verification.
OAuth install with App marketplace. Real-time product sync via Script API.
REST API connection with token auth. Imports products, variants, categories and orders.
Any platform with a Google Merchant, Facebook Catalog, or Upsellic-format feed URL.
Less time per email
Chat response time
EU languages
Carriers supported
Built for scalable e-commerce, compliant with EU requirements, with developer-friendly extensibility.
EU data residency, encrypted credentials (AES-256-GCM), SOC2-aligned practices.
Streaming responses, server-side caching, optimized vector queries — answers in under 500ms.
Voyage 3.5 embeddings stored in Qdrant per language. Sub-100ms semantic queries.
Up to 30,000 products and 2,000 content pages per website. Multi-website organizations.
Application servers and databases hosted within EU infrastructure. Full GDPR compliance.
REST API, WebSocket events, webhook subscriptions. Build custom integrations.
Connect in 5 minutes. Watch AI learn your catalog. Launch your channels. All in under 30 minutes.