Two channels. Five engine capabilities. Native integrations with the platforms you already use. All built from scratch for e-commerce.
Both channels share the same AI engine, the same product knowledge, the same brand voice. Pick one, both, or add more later.
Embedded on your storefront. Replies in under 2 seconds with semantic product matches, then hands off to a live agent on escalation.
Connect any IMAP/SMTP mailbox. AI drafts replies based on what it knows about your store. You edit the draft and send in one click.
The same vector search, the same knowledge base, the same moderation — running across chat and email. Configure once, deploy everywhere.
Vector embeddings of your full catalog. Customers describe products in their own words — the engine matches intent, not syntax.
Customer query
“Looking for an ergonomic chair under €300”
ErgoMax Pro Office Chair
ComfortDesk Elite
PostureLine Mesh
FAQs, return policy, shipping info, blog posts — all auto-indexed. AI cites your real content. No hallucinations.
Customer question
“What is your return policy for opened items?”
You can return opened items within 30 days for a full refund, as long as they're in resellable condition. Free pickup is available within 14 days.
Sources
Customer asks about an order — AI returns live status, ETA, and a tracking link. Native for Shopify, BigCommerce, and Magento; configurable for custom platforms.
Order ID
#4521-EU-MNH
Order placed
Payment processed
Shipped — DHL EU
Estimated delivery: tomorrow
Out for delivery
One inbox, one widget — every customer answered in their language. Polish, English, German, French, Dutch, and 19 more, with native-speaker fluency.
Witam! Polecam ErgoMax Pro — pełne wsparcie lędźwiowe.
Hallo! Ich empfehle den ErgoMax Pro — voller Lordosenstütze.
Bonjour ! Je recommande le ErgoMax Pro — soutien lombaire complet.
Hallo! Ik raad de ErgoMax Pro aan — volledige lendensteun.
Sentiment, conversion, top products, trending topics — split by channel or combined. Slice by website, period, or source.
Chats / mo
1,247
+12%
Emails / mo
318
+24%
Conversion
12.4%
+1.8pp
Native one-click integrations for the big three. Universal product feed import for everything else.
OAuth install. Auto-syncs products, variants, metafields, and content. HMAC webhook verification.
OAuth install via App marketplace. Real-time product sync over the Script API.
REST API connection with token auth. Imports products, variants, categories, and orders.
Any platform with a Google Merchant, Facebook Catalog, or Upsellic-format feed URL.
Less time per email
Chat response time
EU languages
Carriers supported
Built for e-commerce at scale, aligned with EU requirements, with developer-friendly extensibility.
EU data residency, encrypted credentials (AES-256-GCM), SOC2-aligned practices.
Streaming responses, server-side caching, optimized vector queries — answers in under 500ms.
Voyage 3.5 embeddings stored in Qdrant per language. Semantic queries in under 100ms.
Up to 30,000 products and 2,000 content pages per website. Multi-website organizations supported.
Application servers and databases hosted on EU infrastructure. Full GDPR compliance.
REST API, WebSocket events, webhook subscriptions. Build your own integrations.
Connect in 5 minutes. Watch the AI learn your catalog. Launch your channels. All in under 30 minutes.